General Services and Contractor Policies 

Exhibitors

Our clients select their General Services Contractor/Decorator to assist with exhibit booth set up so you can successfully represent your business at the Monterey Conference Center. Information specific to your event is detailed in your exhibitor information packet. If you have not yet received this information packet please contact show management. Detailed information about our rules and regulations are available in our Event Planner Guide. For your convenience we have details on parking and directions. Our lobby entrance weight load cannot handle heavy carts or equipment over main entrance grates. We ask that you hand carry items only, if allowed by the General Services Contractor/Decorator. The Center does not accept shipments; shipping information is provided in your exhibitor information packet. If you have any sales on site, the City of Monterey requires you to obtain a City of Monterey business license

General Services Contractor/Decorator

We value our client’s selection of their General Services Contractor/Decorator and are here to support you while at the Center. We look forward to working with you to expedite the needs of our client while protecting the safety of our attendees, exhibitors and our building. The General Services Contractor/Decorator must be approved by the Center and have a City of Monterey business license. We require you to comply with our rules and regulations outlined in our Event Planner Guide, some key topics for your review include branding opportunities, custodial, floorplan approval, floor protection, hazardous materials, internet, recycling, security, storage, vehicle display and rigging; the guide is not inclusive and we do reserve the right to make additional requests on site to protect individuals and property. The Event Manager assigned to your show will provide additional guidance including move in protocol, truck staging, and forms for your exhibitor information packet.

We thank you in advance for assisting us to keep our building in prime condition.

 

Shipping & Receiving Policies

Due to storage constraints, we are not able to accept event-related freight or materials.  We encourage you to work with your general services contractor/decorator for any pre-exhibit shipping storage needs.  

For the convenience of the general services contractor/decorator and client services providers, the MCC has two separate freight entrances into the building. For exhibitors refer to the exhibitor information packet provided by show management, coordination will be directly with the general service contractor/decorator.  Client selected vendors need to coordinate move in and move out times with your Event Manager in advance.

 

Parking and Load-In

Based on contracted rental space, we have two locations for truck staging areas.  Advance notice is required for use. For Serra Ballroom, staging is street level located on Del Monte Terrace off of Portola Plaza. This entrance directly into the Serra Ballroom has a 13’4” x 13’4” opening.  For Steinbeck Ballroom the staging area is street level located on Pacific Street. This 2nd floor entrance to the Steinbeck Ballroom has a 10’ x 10’6” opening.